An intercom can transmit a call correctly while the door-release function fails. These are related but separate parts of the entrance. Clear audio does not confirm that the release hardware, wiring and physical door are operating properly. Describe the exact symptom so the service visit can focus on the relevant equipment.
Useful observations include whether the issue is constant, whether all occupants experience it and whether the door closes normally. A door that binds may appear to have an electronic problem when alignment is contributing to the failure. The installer should review the complete entrance rather than assuming a new intercom panel will resolve everything.
The property representative can provide photos of the panel, indoor station and visible door hardware without attempting to modify the system. Include any known equipment names and explain whether the problem began after other work. Background information helps distinguish an existing defect from a compatibility or installation issue introduced during a recent change.
770 Doors & Windows works on intercoms, access systems and doors, allowing those connected parts to be considered together. We can review the reported behavior and recommend inspection or repair based on the entrance. The estimate should explain which component needs attention and whether the proposed work includes mechanical adjustments as well as electronic service.