Door Will Not Close
Call when the door will not latch, the frame is moving, the hinges feel loose or the opening no longer feels secure.
Problem solver
Free checks before you call
Choose the problem first. Each page explains what to check safely, when to stop and which service fits the issue.
Common problems
Door Closer Slamming
Call when a closer leaks, the arm is loose, the door still slams after normal adjustment or the entrance fails to latch.
Commercial Door Hard to Open
Call when a business entrance affects customer access, does not close securely or has loose pivot, hinge, closer or exit hardware.
Storefront Door Not Locking
Call when the storefront cannot lock normally, the frame is damaged or the door alignment changes during the day.
Mag Lock Has No Power
Call when visible indicators are off, the lock does not hold, release devices fail or the door no longer exits safely.
Card Reader Not Working
Call when the reader is dark, valid users cannot enter, credentials changed, or the electric lock does not respond.
Intercom Calls but Door Will Not Open
Call when communication works but release fails, the electric strike does not respond or several users report the same issue.
Video Intercom No Picture
Call when video is missing, intermittent or limited to certain users, especially after power, network or equipment changes.
Security Camera No Signal
Call when cameras stay offline, remote viewing fails after basic visible checks or recordings are missing.
CCTV Night Vision Not Working
Call when night footage is unusable, entrances are not identifiable or the camera position needs adjustment.
Window Will Not Stay Open
Call when the window drops, will not lock, has broken balance parts or cannot be operated safely.
Window Will Not Lock
Call when the sash will not close flush, the lock is damaged or the window no longer secures normally.
Sliding Door Hard to Slide
Call when rollers, tracks or lock alignment prevent smooth and secure operation.
Sliding Door Lock Broken
Call when a sliding door cannot lock securely or the handle, latch or keeper is damaged.
Smart Lock Battery Dead
Call when fresh batteries do not solve the issue, the bolt binds or the backup entry method is unclear.
Keypad Lock Not Opening
Call when the keypad has power but the lock will not operate, the bolt binds or access settings are unclear.
Front Door Draft
Call when the door does not sit correctly, the threshold is damaged or sealing requires adjustment to the full opening.
Storefront Glass Cracked
Call when storefront glass is damaged, the frame is loose or measurements are needed for replacement.
Service near NYC landmarks
Find pages for plazas, malls, stations and commercial corridors. These help customers search by the place they know.
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