Problem solver

Free checks before you call

Choose the problem first. Each page explains what to check safely, when to stop and which service fits the issue.

Common problems

Door Will Not Close

Call when the door will not latch, the frame is moving, the hinges feel loose or the opening no longer feels secure.

Door Will Not Close Brooklyn Door Will Not Close Queens Door Will Not Close Manhattan Door Will Not Close Bronx Door Will Not Close Staten Island Door Will Not Close Long Island

Door Closer Slamming

Call when a closer leaks, the arm is loose, the door still slams after normal adjustment or the entrance fails to latch.

Door Closer Slamming Brooklyn Door Closer Slamming Queens Door Closer Slamming Manhattan Door Closer Slamming Bronx Door Closer Slamming Staten Island Door Closer Slamming Long Island

Commercial Door Hard to Open

Call when a business entrance affects customer access, does not close securely or has loose pivot, hinge, closer or exit hardware.

Commercial Door Hard to Open Brooklyn Commercial Door Hard to Open Queens Commercial Door Hard to Open Manhattan Commercial Door Hard to Open Bronx Commercial Door Hard to Open Staten Island Commercial Door Hard to Open Long Island

Storefront Door Not Locking

Call when the storefront cannot lock normally, the frame is damaged or the door alignment changes during the day.

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Mag Lock Has No Power

Call when visible indicators are off, the lock does not hold, release devices fail or the door no longer exits safely.

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Card Reader Not Working

Call when the reader is dark, valid users cannot enter, credentials changed, or the electric lock does not respond.

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Intercom Calls but Door Will Not Open

Call when communication works but release fails, the electric strike does not respond or several users report the same issue.

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Video Intercom No Picture

Call when video is missing, intermittent or limited to certain users, especially after power, network or equipment changes.

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Intercom Will Not Stop Ringing

Call when ringing continues, a call button sticks, moisture appears inside the panel or tenants cannot receive normal calls.

Intercom Will Not Stop Ringing Brooklyn Intercom Will Not Stop Ringing Queens Intercom Will Not Stop Ringing Manhattan Intercom Will Not Stop Ringing Bronx Intercom Will Not Stop Ringing Staten Island Intercom Will Not Stop Ringing Long Island

Intercom Buzzer Not Working

Call when the buzzer stays silent, only some stations work, or the door release does not respond consistently.

Intercom Buzzer Not Working Brooklyn Intercom Buzzer Not Working Queens Intercom Buzzer Not Working Manhattan Intercom Buzzer Not Working Bronx Intercom Buzzer Not Working Staten Island Intercom Buzzer Not Working Long Island

Intercom Microphone Not Working

Call when one-way audio continues, sound is intermittent, or the outdoor panel looks damaged.

Intercom Microphone Not Working Brooklyn Intercom Microphone Not Working Queens Intercom Microphone Not Working Manhattan Intercom Microphone Not Working Bronx Intercom Microphone Not Working Staten Island Intercom Microphone Not Working Long Island

Apartment Intercom Not Ringing

Call when one unit or several units do not ring, calls route incorrectly, or resident setup no longer matches the building.

Apartment Intercom Not Ringing Brooklyn Apartment Intercom Not Ringing Queens Apartment Intercom Not Ringing Manhattan Apartment Intercom Not Ringing Bronx Apartment Intercom Not Ringing Staten Island Apartment Intercom Not Ringing Long Island

Outdoor Intercom Panel Damaged

Call when the outdoor panel is physically damaged, water-exposed, unreliable, or no longer suitable for the building.

Outdoor Intercom Panel Damaged Brooklyn Outdoor Intercom Panel Damaged Queens Outdoor Intercom Panel Damaged Manhattan Outdoor Intercom Panel Damaged Bronx Outdoor Intercom Panel Damaged Staten Island Outdoor Intercom Panel Damaged Long Island

Door Release Buzzes but Door Stays Locked

Call when the release makes sound but does not clear the latch, especially when the door is under pressure or out of alignment.

Door Release Buzzes but Door Stays Locked Brooklyn Door Release Buzzes but Door Stays Locked Queens Door Release Buzzes but Door Stays Locked Manhattan Door Release Buzzes but Door Stays Locked Bronx Door Release Buzzes but Door Stays Locked Staten Island Door Release Buzzes but Door Stays Locked Long Island

Security Camera No Signal

Call when cameras stay offline, remote viewing fails after basic visible checks or recordings are missing.

Security Camera No Signal Brooklyn Security Camera No Signal Queens Security Camera No Signal Manhattan Security Camera No Signal Bronx Security Camera No Signal Staten Island Security Camera No Signal Long Island

CCTV Night Vision Not Working

Call when night footage is unusable, entrances are not identifiable or the camera position needs adjustment.

CCTV Night Vision Not Working Brooklyn CCTV Night Vision Not Working Queens CCTV Night Vision Not Working Manhattan CCTV Night Vision Not Working Bronx CCTV Night Vision Not Working Staten Island CCTV Night Vision Not Working Long Island

Window Will Not Stay Open

Call when the window drops, will not lock, has broken balance parts or cannot be operated safely.

Window Will Not Stay Open Brooklyn Window Will Not Stay Open Queens Window Will Not Stay Open Manhattan Window Will Not Stay Open Bronx Window Will Not Stay Open Staten Island Window Will Not Stay Open Long Island

Window Will Not Lock

Call when the sash will not close flush, the lock is damaged or the window no longer secures normally.

Window Will Not Lock Brooklyn Window Will Not Lock Queens Window Will Not Lock Manhattan Window Will Not Lock Bronx Window Will Not Lock Staten Island Window Will Not Lock Long Island

Sliding Door Hard to Slide

Call when rollers, tracks or lock alignment prevent smooth and secure operation.

Sliding Door Hard to Slide Brooklyn Sliding Door Hard to Slide Queens Sliding Door Hard to Slide Manhattan Sliding Door Hard to Slide Bronx Sliding Door Hard to Slide Staten Island Sliding Door Hard to Slide Long Island

Sliding Door Lock Broken

Call when a sliding door cannot lock securely or the handle, latch or keeper is damaged.

Sliding Door Lock Broken Brooklyn Sliding Door Lock Broken Queens Sliding Door Lock Broken Manhattan Sliding Door Lock Broken Bronx Sliding Door Lock Broken Staten Island Sliding Door Lock Broken Long Island

Smart Lock Battery Dead

Call when fresh batteries do not solve the issue, the bolt binds or the backup entry method is unclear.

Smart Lock Battery Dead Brooklyn Smart Lock Battery Dead Queens Smart Lock Battery Dead Manhattan Smart Lock Battery Dead Bronx Smart Lock Battery Dead Staten Island Smart Lock Battery Dead Long Island

Keypad Lock Not Opening

Call when the keypad has power but the lock will not operate, the bolt binds or access settings are unclear.

Keypad Lock Not Opening Brooklyn Keypad Lock Not Opening Queens Keypad Lock Not Opening Manhattan Keypad Lock Not Opening Bronx Keypad Lock Not Opening Staten Island Keypad Lock Not Opening Long Island

Front Door Draft

Call when the door does not sit correctly, the threshold is damaged or sealing requires adjustment to the full opening.

Front Door Draft Brooklyn Front Door Draft Queens Front Door Draft Manhattan Front Door Draft Bronx Front Door Draft Staten Island Front Door Draft Long Island

Storefront Glass Cracked

Call when storefront glass is damaged, the frame is loose or measurements are needed for replacement.

Storefront Glass Cracked Brooklyn Storefront Glass Cracked Queens Storefront Glass Cracked Manhattan Storefront Glass Cracked Bronx Storefront Glass Cracked Staten Island Storefront Glass Cracked Long Island

Lockout service in Bushwick starts with a $65 service call

For a home, apartment, storefront or building lockout in Bushwick, call with the address or ZIP. The $65 amount is the starting service call; final pricing depends on the lock, time, access and any parts needed, and is confirmed before work is approved.

Call 770 Doors & Windows at (347) 541-4824 or send photos with your ZIP code.