(347) 541-4824Common symptoms
- Exit button does not unlock the door
- Motion REX does not trigger
- Door releases too late or too long
- Button works sometimes
- Exit device is loose or damaged
Access control repair · Readers · Locks · Power · Wiring
REX Button Repair
REX button repair checks whether the exit device is sending the correct release signal to the mag lock, strike, controller or power supply.
What our rex button repair service includes
770 Doors & Windows provides rex button repair in NYC, Long Island. We diagnose and repair request-to-exit buttons and their connection to the installed release system. We compare entry and exit behavior, inspect the affected control path and verify the intended release and relocking sequence.
How we complete the work
- Observe the exit control response and identify the installed release arrangement.
- Check the button and its connected input or power-control path.
- Verify intended exit operation and the entrance returning to its normal state after repair.
Choosing the right scope
We identify the failed function first. Adjustment or replacement of a compatible part may be sufficient; replacement of the full system is considered when condition, support or compatibility makes repair unsuitable.
Prepare your request in NYC, Long Island
Send the exit-button and lock photos and describe whether credential entry still works.
The control type, wiring condition, access to power equipment and compatibility of any replacement determine the scope.
Request rex button repair in NYC, Long Island · Call (347) 541-4824
Follow the exit request through the release circuit
REX button repair focuses on the request-to-exit control and its connection to the existing release system. We inspect the button response, wiring and downstream lock behavior. Completion checks must cover the intended exit operation and the door’s return to its normal secured condition.
Can a working reader coexist with a failed exit button?
Yes. Entry and exit controls can use different inputs or wiring paths. A successful credential entry does not establish that the exit control is functioning correctly.
Scope and next steps for request-to-exit button repair
Process, estimate factors and what to send
How the work is assessed and completed
- Observe the exit control response and identify the installed release arrangement.
- Check the button and its connected input or power-control path.
- Verify intended exit operation and the entrance returning to its normal state after repair.
What affects the estimate
The control type, wiring condition, access to power equipment and compatibility of any replacement determine the scope.
The written scope should identify the approved work, included equipment and any separate work before you authorize the job.
Details for your request-to-exit button repair request
Send the exit-button and lock photos and describe whether credential entry still works.
Include the property address or ZIP and who can provide access.
Problems we diagnose
What we check
- Button or sensor wiring
- Timer and relay behavior
- Mag lock or strike release path
- Controller input status
- Power supply connection
- Photos of button, lock and controller
What to send
Send the ZIP code, property type, full door photo, close-ups of the reader, keypad, lock or controller, and a short video showing what happens when you try to open the door.
Connected repair pages
Access control problems often cross between the reader, controller, power, wiring and lock hardware. These related pages help separate the issue.
Access Control RepairAccess control repair for card readers, keypads, key fobs, controllers, mag locks, electric strikes, power supplies, wiring and door release problems.Card Reader RepairCard reader repair for access control doors when cards, fobs or credentials stop reading, lose power, flash errors or fail to unlock the door.Keypad RepairKeypad repair for access control doors when codes fail, buttons stick, the keypad loses power or the door does not release after entry.Key Fob RepairKey fob repair for access control systems when fobs stop working, users lose access or the reader does not trigger the door release.Access Controller RepairAccess controller repair for door access systems with offline controllers, failed relays, schedule problems or reader-to-lock communication issues.Mag Lock RepairMag lock repair for access control doors when a magnetic lock will not hold, will not release, loses power or does not align with the armature.
Need rex button repair?
Call or text photos with the ZIP code. We review the access-control problem and the door hardware together.
Help with the problem you are seeing
Review the symptom, what may cause it and what to describe when you request service.