A door can appear closed without the latch engaging properly. That can create uncertainty about whether the entrance is secured during ordinary use. The issue may involve alignment, worn hardware or the way the door meets the frame. The first step is an inspection of the complete entrance rather than selecting replacement parts from appearance alone.
Note whether the latch works when the door is moved slightly or whether the problem occurs consistently. Also mention slamming, dragging or movement in the frame. These observations help the installer understand whether the reported lock problem is connected to another door condition. Photos should show the door, frame and existing hardware from accessible positions.
A repair estimate should explain which components need attention and how the finished operation will be checked. Replacing a lock may not resolve a loose hinge or shifting frame. Likewise, a door adjustment may not correct worn internal hardware. The assessment should connect the proposed work with the actual behavior of the entrance.
770 Doors & Windows provides door and lock service for residential and commercial properties across NYC and Long Island. Tell us how the problem affects everyday entry and whether it began after recent work. We can arrange an inspection and explain the repair options so the owner understands the scope before authorizing service.